Residents & Families Update

Care planning Consultations

Assessments, care planning and resident of the day are ongoing to ensure care provided is client-centered and according to each individuals needs. Consumers and families will continue to be consulted throughout these changes. 

Please note you are welcome to discuss your or your families care at any time. A meeting can be held with consumers and or their representatives at any time to discuss care needs or to request a change in assessments or care plans. Please find a link below on what to do if you have a concern, compliments, suggestions or complaints form.

Comments, complaints or suggestions

If you have any suggestions on how we can improve the services we provide, please feel free to speak to the nurse in charge, clinical care coordinator or management. You are also welcome to put these in writing by completing a feedback form below, the feedback forms are also available throughout the home onsite. These may be anonymous if you wish. Please place the completed feedback form in the ‘Suggestion Box’ located in the facility in Dining room and activity room once complete.
Consumers should feel safe and encouraged at all times to give feedback and make complaints. We welcome the engagement of consumers to participate in our feedback mechanisms to improve the residence for all consumers and other stakeholders. At all times consumers, family, friends and representatives, staff, suppliers and other stakeholders can raise issues of concern.
Our philosophical approach is one of working in partnership with consumers to resolve your concerns or complaints.

External Services and Support

If required a number of external services and support are available to assist with the resolution of concerns or complaints raised by consumers, relatives or significant others. If you require external support, please contact The Aged Care Quality and Safety Commission on 1800 951 822.

Language services are also available to assist with translation for those consumers from non-English speaking backgrounds on 131 450.

Advocacy services focus on the needs, wishes and rights of the person, including protection of confidentiality. If you would like to speak to someone please phone The Elders Rights Advocacy office on 1800 700 600.

Please do not hesitate to contact should you have any concerns or wish to discuss care needs at any time. Please contact the care manager or facility manager on or phone 5251 1230.

Please do not hesitate to contact should you have any questions.

Kind Regards,

Drysdale Grove Aged Care